My iPhone suddenly got broken.
The alarm was silent and thanks to Choco, he woke me up because he wanted to go for a walk.
Though Choco did a good deed, I had to cut his walk to get ready for work.
He looked very disappointed.
I compensated by taking him extra long walk at night.
Well, there was something wrong with a speaker.
My iPhone didn’t play music but making noise when I press the side button.
I thought Apple Support on call is only available after 10 am; then I received a message that Apple Support Chat is available while browsing for the contact number.
I thought I would talk with AI, but the conversation was smooth.
(Later, I found that it was not AI but a human.)
I started chatting.
It concluded I am required to go to Apple Store to get it check-up.
I even made a reservation at Genius Bar, Apple Store Ginza at 11:50 am via chat.
My boss was scheduled to leave office to attend a meeting in Yokohama at 11 am and I could use my lunch hour.
It was perfect.
Based on our chat history, it didn’t take much time to diagnosis my iPhone.
The body/hardware and software didn’t have any problem but we could still hear noise.
With further checking, the technician identified the problem around the SIM card.
I had to change the body and I received a used new iPhone on the spot.
It took hours to recover my setting, but to diagnosis and to receive a replace phone was fast.
Apple Support Chat is not bad.
I could quietly chat and to make a reservation at Genius Bar quietly while working. hahaha