Posted in Feelings, Gadget, Place, Tokyo

Apple Support Chat

My iPhone suddenly got broken.

The alarm was silent and thanks to Choco, he woke me up because he wanted to go for a walk.

Though Choco did a good deed, I had to cut his walk to get ready for work.

He looked very disappointed.

I compensated by taking him extra long walk at night.

Well, there was something wrong with a speaker.

My iPhone didn’t play music but making noise when I press the side button.

I thought Apple Support on call is only available after 10 am; then I received a message that Apple Support Chat is available while browsing for the contact number.

I thought I would talk with AI, but the conversation was smooth.

(Later, I found that it was not AI but a human.)

I started chatting.

It concluded I am required to go to Apple Store to get it check-up.

I even made a reservation at Genius Bar, Apple Store Ginza at 11:50 am via chat.

My boss was scheduled to leave office to attend a meeting in Yokohama at 11 am and I could use my lunch hour.

It was perfect.

Based on our chat history, it didn’t take much time to diagnosis my iPhone.

The body/hardware and software didn’t have any problem but we could still hear noise.

With further checking, the technician identified the problem around the SIM card.

I had to change the body and I received a used new iPhone on the spot.

It took hours to recover my setting, but to diagnosis and to receive a replace phone was fast.

Apple Support Chat is not bad.

I could quietly chat and to make a reservation at Genius Bar quietly while working. hahaha

Author:

Currently living in Tokyo. I would love to share feelings, food, places and things that I do!!

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